Even if you have the best intentions, you’re going to screw up sometimes. It’s just part of being an adult. If your mistake hurts someone else’s feelings, you can make things right by apologizing. Here’s how to do it well:
DO: Use the words “I’m sorry” or “I apologize.”
DON’T: Give a half apology by saying something like “I’m sorry, but . . .” or “I’m sorry if you feel that way.”
DO: Acknowledge what you’re apologizing for. (“I’m sorry that I forgot your birthday.”)
DON’T: Give long involved excuses for what happened. (“I’m sorry that I forgot your birthday, but my cat had a cold and then my dog was arrested and after that I flushed my phone down the toilet.”)
DO: Suggest a way you can make things right for the person. (“Can I take you out for ice cream for a late celebration?”)